[RESOLVED] Windows BYOD Certificate Installer generation errors

Incident Report for Foxpass

Resolved

Between 14:45 and 19:50 UTC on October 21, 2026, creating or editing a BYOD profile may not have generated a new Windows installer.
- New profiles created during this window may have no Windows installer. Windows users enrolling through them may see "No installer present."
- Profiles edited during this window kept their previous Windows installer, but it may not reflect the changes made.
Action required: If you created or edited a BYOD profile during this window, open it in the Foxpass console and save it again. This generates a new Windows installer.
Installer generation is working normally for new changes. macOS installers, previously issued certificates, and Cloud RADIUS authentication were not affected.
Posted Oct 21, 2026 - 07:30 PDT