Radius Interruption

Incident Report for Foxpass

Resolved

A new set of outbound IP addresses have been set up, and almost all customers have switched over. We are working to get more information from Okta about the block.
Posted May 31, 2018 - 08:15 PDT

Monitoring

Okta is accepting traffic from the new IPs, we are continuing to monitor the situation.
Posted May 31, 2018 - 06:27 PDT

Update

Our traffic to Okta's API is now coming from 52.5.197.216 and 35.153.22.124. You may need to update your Okta on-net whitelist. (please keep the existing ones active).
Posted May 31, 2018 - 06:09 PDT

Identified

We are unable to connect to Okta's API.
Posted May 31, 2018 - 05:44 PDT

Update

We are continuing to investigate this issue.
Posted May 31, 2018 - 05:43 PDT

Investigating

We are currently investigating an interruption in our RADIUS service.
Posted May 31, 2018 - 05:34 PDT
This incident affected: LDAP, RADIUS, and API.